Swaggi Pay — Product Requirements Document

Overview

A complete product requirements document for Swaggi Pay, the in-app payments experience for Swaggi. It moves from the customer and business problem into a scoped, buildable solution: personas and jobs-to-be-done, the end-to-end payment journey, functional requirements written as user stories with acceptance criteria, failure and edge-case handling, and the metrics used to judge whether the release worked.

Key takeaways

• Payments requirements written as testable user stories with explicit acceptance criteria, not feature wish-lists.
• Failure states — declines, timeouts, retries and refunds — specified up front rather than left to engineering discovery.
• Success framed as measurable outcomes (payment success rate, drop-off, support contacts) with a clear release scope and non-goals.

What's inside

• Problem statement, personas and jobs-to-be-done
• End-to-end payment journey with edge cases
• Scope, non-goals and release phasing
• Success metrics and instrumentation plan